Audio Problems - (v3 Station)

On the EyeDetect Station v3, there is a known problem with the RealTek audio driver. 

Problem: When plugging in headphones (or other audio devices), the system doesn’t detect the device and will not play sound. This can be problematic when attempting to administer an EyeDetect test. 

Issue: The audio driver on the system does not properly handle the detection of headphones (or other audio device) when unplugged and plugged back in.

Solution: There is a new audio driver that appears to handle this correctly. Most EyeDetect Stations currently have the RealTek Audio driver, version 6.0.1.8619. The updated driver is RealTek Audio driver, version 6.0.8716.1

 

To update the audio driver directly on the EyeDetect Station, please follow these steps:

  1. Visit the website: https://downloadcenter.intel.com/download/28433/Realtek-High-Definition-Audio-Driver-for-Windows-10-64-bit-for-NUC8i7BE-NUC8i5BE-NUC8i3BE
  2. On that page, select Available Downloads and click the blue button reading 0.876.1.zip
  3. By accepting the terms of the license agreement, the zip file titled - AUD_Win10_64_6.0.8716.1 will automatically download.
  4. Go to your Downloads folder and right click to select Extract All on the zip file - AUD_Win10_64_6.0.8716.1
  5. The command to Extract All will create a folder titled 0.8716.1
  6. Find the folder AUD_Win10_64_6.0.8716.1, scroll down and double click on Setup, which is an application.
  7. The Setup application will launch the Realtek Audio wizard. Select Next on the Welcome screen, as shown below.

Select Next on the screen Driver installation is a two-step process

After the process uninstalls the driver, select Next on the screen titled Uninstall Complete.

  1. The command to uninstall will remove the current audio driver and will restart Windows on the EyeDetect station.
  2. After Windows restarts on the EyeDetect station, the wizard will prompt you to install the new driver.

Select Next on the screen to install the driver

Then select Next and click on Yes, I want to restart my computer now.

This will prompt Windows to restart again.

After the restart, the audio driver will be enabled for use.

  

If you want to update the EyeDetect Station, but cannot work directly on the EyeDetect station and instead must work on a separate laptop or tablet, please follow these steps:

  1. Visit the website: https://downloadcenter.intel.com/download/28433/Realtek-High-Definition-Audio-Driver-for-Windows-10-64-bit-for-NUC8i7BE-NUC8i5BE-NUC8i3BE
  2. On that page, select Available Downloads and click the blue button reading 0.876.1.zip
  3. By accepting the terms of the license agreement, the zip file titled - AUD_Win10_64_6.0.8716.1 will automatically download.
  4. Go to your Downloads folder and right click to select Extract All on the zip file - AUD_Win10_64_6.0.8716.1
  5. The command to Extract All will create a folder titled 0.8716.1
  6. Insert a USB stick into your laptop or tablet and copy the AUD_Win10_64_6.0.8716.1 folder onto the USB stick.
  7. Insert the USB stick onto the station you wish to update
  8. Find the folder AUD_Win10_64_6.0.8716.1 on the USB Stock, scroll down and double click on Setup, which is an application.
  9. The Setup application will launch the Realtek Audio wizard. Select Next on the Welcome screen, as shown below.

Select Next on the screen Driver installation is a two-step process

After the process uninstalls the driver, select Next on the screen titled Uninstall Complete.

  1. The command to uninstall will remove the current audio driver and will restart Windows on the EyeDetect station.
  2. After Windows restarts on the EyeDetect station, the wizard will prompt you to install the new driver.

Select Next on the screen to install the driver

Then select Next and click on Yes, I want to restart my computer now.

  1. This will prompt Windows to restart again.
  2. After the restart, the audio driver will be enabled for use.

After this process, you should be able to use the station without future problems with the Audio. If audio problems persist, you can communicate directly with the Converus support team by sending a support ticket here: https://converus.zendesk.com/hc/en-us/requests/new

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