Troubleshooting Sync Issues Between EyeDetect+ Manager and Physio Tracker Due to Time Differences

Overview: If you are using EyeDetect+ Manager and experiencing issues with syncing or a time delay with the Physio Tracker, one possible cause is a time zone discrepancy between the devices. This article provides a step-by-step guide to resolve the problem by ensuring that both devices are set to the same time zone.

Solution:

1. Go to Date & Time Settings for Windows

   • On both the EyeDetect+ Manager device and the station, navigate to Settings > Time & Language > Date & Time.

2. Verify Time Zone Settings

   • Ensure the time zone is the same on both devices. Even if the Set time automatically option is enabled, this may not always align the time zone properly.

3. Toggle Time Zone Auto Settings (if needed)

   • If the time zone settings cannot be changed directly, toggle the Set time automatically setting:
     • Turn Set time automatically off.
     • Wait a moment, then turn Set time automatically back on.
     • This should reset the time zone alignment between the devices.

4. Sync Time Across Devices

   • On the same Date & Time settings page, scroll down and click on Sync Now to ensure both the EyeDetect+ Manager device and the station have synchronized times.

5. Check Location Services (if Time Zone is Disabled)

   • If the time zone settings are not accessible or disabled, ensure that Location Services are enabled on both devices:
     • Go to Settings > Privacy & Security > Location, and toggle Location Services to On.

Additional Tips:

• After completing these steps, test the syncing between EyeDetect+ Manager and the Physio Tracker. If the issue persists, restart both devices and try syncing again.

Conclusion: This solution should help resolve any syncing issues between EyeDetect+ Manager and the Physio Tracker related to time zone discrepancies. If the issue continues after following these steps, please contact our support team for further assistance.