During Sync, I get a “Web Exception Error.” What does that mean?

The “Web Exception Error” may result from a few conditions.

  1. The EyeDetect station is connected to a very slow Internet connection or there is no connection at all. Check the connection and speed to see if it is adequate.
  2. Make sure that the wireless antenna is properly connected to the back of the computer.
  3. If #1 and #2 have been checked, the issue could be related to a firewall in place. Contact Converus for assistance.
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