In EyeDetect (software), why won't the DataLocker connect? (v1 Station)

Check the following:

  1. Ensure that the DataLocker is powered “on”
  2. Ensure the DataLocker cable is fully inserted into the DataLocker and into the USB port
  3. Ensure you have entered the DataLocker password, clicked on (enter) and then selected Connect.  

If DataLocker problems persist, you can communicate directly with the Converus support team by sending a support ticket here: https://converus.zendesk.com/hc/en-us/requests/new

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