Check the following:
- Ensure that the DataLocker is powered “on”
- Ensure the DataLocker cable is fully inserted into the DataLocker and into the USB port
- Ensure you have entered the DataLocker password, clicked on (enter) and then selected Connect.
If DataLocker problems persist, you can communicate directly with the Converus support team by sending a support ticket here: https://converus.zendesk.com/hc/en-us/requests/new