There are two primary reasons the DataLocker is without power:
- The cable that connects the DataLocker to the computer might not be inserted fully. Check to ensure the cable is firmly inserted into the USB port and into the DataLocker.
- The DataLocker might not be switched “on.” Check the on/off switch located at the top of the DataLocker.
If DataLocker problems persist, you can communicate directly with the Converus support team by sending a support ticket here: https://converus.zendesk.com/hc/en-us/requests/new