Why doesn't the DataLocker doesn’t have electrical power? (v1 Station)

There are two primary reasons the DataLocker is without power:

  1. The cable that connects the DataLocker to the computer might not be inserted fully. Check to ensure the cable is firmly inserted into the USB port and into the DataLocker.
  2. The DataLocker might not be switched “on.” Check the on/off switch located at the top of the DataLocker.

If DataLocker problems persist, you can communicate directly with the Converus support team by sending a support ticket here: https://converus.zendesk.com/hc/en-us/requests/new

Have more questions? Submit a request

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