Two-factor Identification

All users must authenticate before accessing the Converus Dashboard. You were provided an ID and PIN with your account. The Converus Dashboard also uses Two-Factor Authentication. In addition to your ID and PIN, you will also provide a secondary Authentication Code.

Keep your ID and PIN secure to ensure the privacy of the information collected.

Please note that the Converus Dashboard uses a two factor authentication process, which requires a free Authentication App on your mobile device.

An authenticator app is free software that implements a Time-based One-time Password Algorithm (TOTP) that computes a one-time password from a shared secret key at the current time of day. This method is sometimes referred to as "two-step authentication" and is commonly used in highly secure environments such as banking.

Converus Dashboard supports Google Authenticator (available from both iTunes and Google Play) and Microsoft Authenticator.

When the authenticator is opened, it appears similar to the screen below (depending on the authenticator application and operating system you are using). The authenticator application displays a unique key code, which changes every 30 seconds:

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